1. Who we are
This Privacy Policy explains how Flooring Installation ("we", "us", "our") handles personal information connected with the website flooringinstallation.it.com and with the emails people send us about flooring installation work. Our business address is 14508 Clifton Blvd, Lakewood, Ohio, 44107.
2. Information we receive
The website has no forms and no account area, so we only receive personal information when you decide to contact us. That can include:
- Contact details — your name, email address and any phone number you add to your message.
- Project details — the property address, rooms involved, the flooring you are considering and your preferred timing.
- Photos and attachments — images of your rooms or existing floors that you choose to send.
Like most websites, the server that hosts this site may automatically record basic technical data such as IP address, browser type, the page requested and the time of the request. These server logs are used to keep the site running and secure.
3. How we use your information
We use the information you share to:
- read and reply to your email;
- understand your room and the flooring installation you are planning;
- arrange visits or discussions about the work, where you ask us to;
- keep a record of our correspondence with you; and
- meet legal, accounting or record-keeping obligations that apply to us.
We do not use your information for automated decision-making, and we do not send marketing emails to people who have not asked to hear from us.
4. When information is shared
We do not sell or rent personal information. We may share it only in limited situations:
- with service providers that help us operate, such as our email and website hosting providers, who handle data on our behalf;
- when required by law, court order or a lawful request from a public authority;
- to protect our rights, property or safety, or those of our customers or others; or
- as part of a business transfer, such as a sale or reorganisation of the business.
5. Photos you send us
Photos of your home help us understand the space. We use them only to discuss and plan your flooring project. We will not publish photos you send us on this website or elsewhere without first asking for your permission.
6. How long we keep information
We keep emails and project information for as long as needed to respond to you, carry out any work you ask for, and meet our legal and record-keeping duties. When it is no longer needed, we delete it or store it in a way that no longer identifies you.
7. Keeping information safe
We take reasonable steps to protect the information we hold, including limiting access to people who need it for their work. No method of sending or storing information online is completely secure, so please avoid emailing highly sensitive details such as payment card numbers or passwords.
8. Your choices and rights
You can contact us at any time to:
- ask what personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, where we are not required to keep it; or
- tell us to stop contacting you.
Depending on where you live, you may have additional rights under local privacy laws. Email [email protected] and we will respond within a reasonable time.
9. Children
This website is intended for adults planning flooring work. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, please contact us so we can delete it.
10. Other websites
If this website ever links to another site, that site will have its own privacy practices. We are not responsible for how other websites handle information, so please review their policies.
11. Updates to this policy
We may update this Privacy Policy when our practices or the law change. The date at the top of this page shows when it was last revised. Continuing to use the website or contact us after an update means the revised policy applies.
12. Questions about privacy
For any question about this policy or your personal information, please write to us:
[email protected]
Flooring Installation, 14508 Clifton Blvd, Lakewood, Ohio, 44107